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If you are not satisfied with any aspect of our services, Please contact our customer service department as soon as possible (info@mitradeltd. com) , The vast majority of complaints can be resolved here.
If the customer service department is unable to solve your problem, You can entrust them to file a complaint with our compliance department. The compliance department will conduct a detailed and fair investigation into the complaint, To understand the true situation of the event in this way, Simultaneously evaluate whether our actions are within a reasonable range of rights, And fulfilled our contract and other obligations. We will address the complaint after receiving it 45 Within the day (Usually earlier) Provide you with a complete written response.
If you are dissatisfied with the handling results of our compliance department, You can submit the complaint to the regulatory department. Mitrade International Customers can contact the Mauritius Monetary Authority (FSC) Submit a complaint. FSC It's a regulatory agency, Responsible for resolving FSC Disputes between the licensee and its clients. Complaints related to the operation or management of the licensee should be directly submitted to the supervisor of supervisory affairs.
Please browse FSC Official website https: //www. fscmauritius. org/en/consumer-protection/complaints-handling View more information and fill out complaint forms online.
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Risk Warning: Trading may result in you losing all your funds. Off exchange derivative trading is not suitable for everyone. Please read our legal documents carefully before using our services, And ensure that the risks involved are fully understood before trading. You do not actually own or hold any related underlying assets.
Mitrade Not providing any information about purchasing, Suggestions for holding or selling, Recommendation or Opinion. All the products we offer are over-the-counter derivatives based on global assets. Mitrade Only providing execution services, Always act as the principal.
Mitrade It is a business brand jointly used by multiple companies, Operate through the following companies:
Mitrade International Ltd The issuer of financial products described or available for use on this website. Mitrade International Ltd The Mauritius Financial Services Commission (FSC) Authorized and regulated by it, The license number is GB20025791, The registered address is: 6 St Denis Street, 1st Floor River Court, Port Louis 11328, Mauritius
Mitrade Global Pty Ltd The registration number is ABN 90 149 011 361, Australian Financial Services License (AFSL) The number is 398528.
Mitrade Holding Ltd The Cayman Islands Monetary Authority (CIMA) Authorized and regulated by it, SIB The license plate number is 1612446.
The information on this website is not targeted towards the United States, Canada, Japan, Residents of New Zealand; The information on this website is also not suitable for use by anyone in any country or jurisdiction whose publication or use violates local laws or regulations. Please note that English is the primary language used in our services, It is also the legally binding language in all our contract documents. Other language translations are for reference only, If there is any ambiguity between the translation and English, The English version shall prevail.
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Please note that, The products and services on this website are not suitable for use by Hong Kong residents. At the same time, the information on the website does not provide any information about purchasing, Suggestions for holding or selling products, Recommendation or Opinion.
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