Welcome to Mitrade Help Center

We charge a low price difference, And no commission will be charged. And the price difference is floating, The actual price difference charged will depend on the variety you are trading, Please refer to the real-time display on the trading platform for specific details.

click「transaction」 (Trade)   All products available for trading on the platform will be displayed, You can search by entering the variety code or name in the input box on the right, Select a product and click「purchase/sell out」 (SELL/BUY)   A trading window will pop up, In the trading window, You can see the current price and expected required margin. You can manually adjust the number of open trades, Set take profit and stop loss for risk control, Click again below「purchase/sell out」 (SELL/BUY) Complete the opening of the warehouse. Please note that, All financial product prices are constantly fluctuating and updated with the market, When you press the buy button/Before the sell button, The market may have changed.

stay「transaction」 (Trade) Select a product and click「purchase/sell out」 (SELL/BUY)   A trading window will pop up, Check the box at the bottom of the trading window「Limit buying/sell out」 (BUY LIMIT/STOP) , After setting the hanging order price, click below「purchase/sell out」 (BUY/SELL) Complete the pending order transaction immediately.

To close a position, stay「Position」 (Position) Click inside to view on the platform「Position holding」 (Open) , Click on the position you wish to close again, Then click on the right side「close a position」 (Close) key.

To modify or delete a pending order, stay「Position」 (Position) Click inside to view on the platform 「Hanging an order」 (Orders) , Click on the pending order you wish to modify or delete in progress, Then click on the right side「modify」 (Edit) Make modifications Or click「cancel」 (Cancel) To cancel the pending order .

The default validity period for hanging orders is long-term validity, Until you manually delete the pending order.

first, Please check if the network connection is working properly. When the trading variety market is temporarily closed for quoting or closing, it will result in the inability to place orders. For more details, please contact our online customer service for further assistance.

The trading hours for different financial products also vary, If the financial product appears gray or cannot be traded, The product may be in a closed market state.

Only when the market price reaches your preset hanging price and your account has sufficient funds, Your pending order will only be executed.


Due to not reaching the specified price, Your pending order may not have been executed yet.

Please note that:
For buying pending orders, The buying price must reach your preset price;

For selling pending orders, The selling price must reach your preset price.


When the market is highly volatile, Market quotes may skip your pre-set prices.

Please check if the network connection is working properly. And you can only close your position during the trading hours of financial products. Financial products may also temporarily fail to trade under special circumstances, For example, insufficient liquidity, Excessive market volatility, etc. You can also contact our online customer service for further assistance.

In the following situations, Your open position may be closed:
1. You manually close the position
2. Take profit or stop loss point triggered to take effect
3. Net worth lower than maintenance margin

If you would like to know the reason for closing each transaction, Can be in「Position」 (Position)   Click inside to view on the platform「Closed positions」 (Closed) , Click on the closed position you wish to view again, You can see the reason for closing the position.

Sliding points are influenced by market liquidity and volatility rather than by Mitrade Unilaterally controlled, Therefore, slippage is possible. When the market lacks liquidity and experiences significant volatility, The market situation may skip the price you specified or the price you saw when manually opening or closing a position, and execute the transaction at the best market price at that time.

Any transaction behavior prohibited in the user agreement, For example, market abuse behavior (Such as insider trading, etc) , Abuse of bonus activities, etc, All are prohibited. If your transaction is deemed as prohibited behavior as mentioned above, We will reserve the right to cancel your transaction and/Or the right to close your account. Details on restrictions on trading behavior, Please refer to ourLegal Disclosure DocumentsOr contact our online customer service or send us an email for further assistance.

When the available balance of your account's total funds is lower than 0 When, We will use the reminder method you have chosen (Like email/Phone number/Platform push) Remind, We are sending you a margin call notification to prompt you to inject funds or close positions as soon as possible.

When the net asset value of the account is lower than the maintenance margin, The positions in this account will be forcibly closed by the system in the order of the largest loss trading order in the account, based on the current market price, Until the net asset value in the account returns to above the maintenance margin.

If the market situation is too volatile, Your losses may exceed the account balance in a short period of time, resulting in negative account funds after forced liquidation. But due to Mitrade The platform provides account negative balance protection, Negative balances will be promptly cleared to zero.

You can log in to the platform after, choice「more」--「set up」--「Notification settings」, Set reminder methods according to your needs, And the reminder notice will include a margin reminder, Notification of Verification Passed or Not, Notice of Information Modification, System service notifications, etc. But please note, Notification of identity verification results for additional margin reminder, Bank Account Audit Notice, Important reminders such as notification of withdrawal application results must be received.

To maintain a fast and stable network connection in the long term, We suggest that you use a network supplier with strong stability.


If you find that the platform is not running as fast as usual, We suggest that you clean up your browser cache in a timely manner, And restart or refresh the browser.


If you also encounter similar problems on mobile platforms, Please forcefully close the applications on your phone and restart them. If your problem remains unresolved, You may need to upgrade the application to the latest version.

Web version: You can find it in the search bar at the top right corner of the platform (Magnifying glass icon) Enter the location of the trading product you want to search for.

Mobile devices: You can click on the magnifying glass icon above the platformPop up the search page and enter the trading product you want to find.

Market quotation during trading, They are selling prices respectively (SELL) And the buying price (BUY) .


Selling price (SELL) : If you believe that the market price of this product will decrease, You can use the current「Selling price」start「Empty order」Position; in addition, If you currently hold「Multiple orders」And hope to close the position, Your closing price will be based on「Selling price」To be accurate;


Purchase price (BUY) : If you believe that the market price of this product will increase, You can use the current「Purchase price」open「Multiple orders」Position; in addition, If you currently hold「Empty order」And hope to close the position, Your closing price will be based on「Purchase price」To be accurate.

Multiple orders/Buy order (BUY) : After you establish a buy order, To close a position, You need to sell the purchased product, Therefore, after opening a position, the selling price needs to be used as the real-time closing price:


Empty order/Sell order (SELL) : After you create a sell order, To close a position, You need to repurchase the same quantity of this product, Therefore, after opening a position, it is necessary to use the purchase price as the real-time closing price.


example:


The current real-time price of gold is: sell out 1906. 94 / purchase 1907. 42;


When you hold a buying position in gold (BUY Position) , And the position currently has floating profits; If you want to make a profit and close your position, Then you need to 1906. 94 Sell the position at the price for closing the position, Therefore, buying positions (BUY Position) When closing positions, reference should be made to the selling price (SELL) .


When you hold a selling position in gold (SELL Position) , And the position currently has floating losses; If you believe that gold will continue to rise, Want to stop loss to avoid greater losses, Then you need to 1907. 42 Buy the same amount of positions at the same price to close the position, Therefore, sell the position (SELL Position) When closing positions, reference should be made to the buying price (BUY) .

Mitrade APP The product price charts in both the online and web-based trading platforms default to selling prices (SELL Price) Display the current real-time price; The buying price is the sum of the selling price and the current dynamic spread (The dynamic price difference is subject to real-time display on the trading platform) .


Right click on the chart in the web version-" Display the current purchase price line; Please pay attention, The buying price line of this chart can only display the real-time buying price in the current market, We cannot use this buying price line to review historical market data from the past.


therefore, If you hold「Sell order」And set a stop loss/Profit taking price, Or there may be establishment「Sell pending orders」 When, When in the web version of the candlestick chart K The line has reached the price you set, Your order will not be executed; Because the settlement price for selling orders is the buying price (BUY Price) , and K The price represented by the line is the selling price.


And mobile phones App Provide two types of charts, They are the product price chart and the current position price chart, respectively.

Product price chart except for default selling price chart, Also supports displaying buy price charts, You can enter the chart settings to switch.

「Position holding」Price chart of informationDraw by counterparty price based on order transaction direction:

Sell order – green「present price」The line represents the current buying price, Chart displaying historical buying price trends;

Buy order – red「present price」The line represents the current selling price, Chart displays historical selling price trends;

More information, Please refer to "After the opening of the warehouse is completed, Which market price do we need to refer to for closing positions? " ( https: //www. mitrade. com/cn/education/search? id=1675&keyword=%E5%BC%80%E4%BB%93%E5%AE%8C%E6%88%90%E5%90%8E%EF%BC%8C%E9%9C%80%E8%A6%81%E5%88%86%E5%88%AB%E5%8F%82%E8%80%83%E5%93%AA%E4%B8%AA%E5%B8%82%E5%9C%BA%E4%BB%B7%E8%BF%9B%E8%A1%8C%E5%B9%B3%E4%BB%93%E6%93%8D%E4%BD%9C%EF%BC%9F )


therefore, If you hold「Sell order」And set a stop loss/Profit taking price, Suggest entering App Position Information Page, Or switch the product price chart to 'Draw buying price' View current buying price and historical market trends.

Can't find the answer you need? Contact Us

cooperative partner
Convenient deposit and withdrawal Multiple commonly used payment channels, Support fast deposit and withdrawal

*Some payment methods are available in your country/Region may not be available

Welcome to experience Mitrade service Open an account for trading immediately